In case of any product needs to be returned to Zaco Computers Pvt. Ltd. for warranty service, the customer should make sure to get a PRODUCT SERIAL number from Zaco Computers Pvt. Ltd.. This PRODUCT SERIAL number should be clearly mention or print on the outer package of the box. If the product has to be returned. Zaco Computers Pvt. Ltd. will not accept any return shipment without the PRODUCT SERIAL number.

If customer request or demand to return credit for defective or DOA products, the process is initiated only when the product is in original packing and returned within 7 days from Zaco Computers Pvt. Ltd.’s invoice date. Zaco Computers Pvt. Ltd. will charge a minimal amount of 15% of original purchase price as restocking fee for the unsecured returned package or non-defective product. Zaco Computers Pvt. Ltd. gives almost 10 days period for your return shipment to reach them.

Replacement of any defective or unsatisfactory product is subjected to the available quantity in Zaco Computers Pvt. Ltd. stock. If any unavailability of stock occurs, Zaco Computers Pvt. Ltd. will have at least 30 days to arrange and replace product to the customer.

Zaco Computers Pvt. Ltd. offers the warranty to its products based on the how the product is installed, used and check for defects in the material. Also, offer workmanship for a period of timed depending upon the Zaco Computers Pvt. Ltd. invoice date. This limited advantage warranty applies only to original purchases of Zaco Computers Pvt. Ltd. products and to direct customers or distributors of Zaco Computers Pvt. Ltd..

In few cases like the expiration of warranty period, Zaco Computers Pvt. Ltd. offers additional services for 2 more extra years from the date of expiration subjected to additional charges. In this additional period, Zaco Computers Pvt. Ltd. has the option to replace defective products with refurbished or functionally equivalent spare products in few exceptional repair cases. For, all the out of the warranty services, a customer has to pay all shipping charges, services and parts prices and other included charges.

Zaco Computers Pvt. Ltd. will issue a PRODUCT SERIAL number, only if customer supply info Product Seriation following product model name, invoice number, invoice date, serial number and the reason for return. In any case, if your product doesn’t reach Zaco Computers Pvt. Ltd. within 30 days, after the PRODUCT SERIAL number is issued, the PRODUCT SERIAL number will become void. Customer should ship the product along with freight prepaid, a copy of the original invoice and detail note describing the problem added into the returned package. All the PRODUCT SERIAL’s must be returned in the products’ original package with PRODUCT SERIAL number clearly printed at outside of the box.

Zaco Computers Pvt. Ltd.’s liability under warranty is limited to replacement, repair or refund. In no event Zaco Computers Pvt. Ltd. is liable for incidental, direct, special, or consequential damages that are caused and regardless of the theory of liability including lost goodwill, damage, profits, downtime to or replacement of equipment and property, and any costs of reprogramming, recovering or reproducing any document or data stored in or used with a system containing this product. Some laws or jurisdictions don’t allow limitation or exclusion of consequential or incidental damages. In such cases above limitation will not apply.